Contact Shein Mexico Customer Service
Shein Mexico Phone Numbers and Emails
Toll-Free Number:
-
(844) 802-2500
Shein Mexico Emails:
Shein Mexico Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein Mexico Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shein Mexico is (844) 802-2500. 29% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Shein Mexico may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein Mexico Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shein Mexico is (844) 802-2500. 29% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Shein Mexico may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Shein Mexico mainly because of product/ service, request for information, shipping and delivery.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Shein Mexico is it_src@shein.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Shein Mexico Website:
Shein Mexico Help Center:
Corporate Office Address:
How Good is Shein Mexico's Customer Service?
Summary of Shein Mexico Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein Mexico?
Shipping and Delivery Question:
- “I order from Shane on 1 July and I receive my order on 15 July check in my order. It was the wrong package so how can I return it?”
- “Package delivered to an unknown address and not the one on my app.”
- “Package not delivered”
Product/ Service Question:
- “Producto equivocado”
- “Me faltaron productos viene incompleto mi paquete”
- “No me llegó el producto correcto”
Request for Information Question:
- “Help with my order”
- “Para confirmar mi pedido”
- “I have questions about my order.”
Activation/ Cancellation Question:
- “Cancelación”
- “Cancellar”
- “Una factura que compre y fue cancelada”
Return/ Replace Question:
- “Returning”
- “*** COMPANY . I WANT TO RETURN EVERYTHING .Their APP SUCKS...”
- “PAQUE INCORRECTO”
Payments and Charges Question:
- “Unauthorized purchases”
- “Fraudulent charges”
- “Unauthorized charges”
Refund Question:
- “Need a refund”
- “Refund issues”
- “I want my money back. The package was delivered at an unknown address”
Account Question:
- “Problems tried to get QR code for returning items”
- “Can't sign in”
- “Account info, confirmation # of order June 3 order not received.no help!!”
Staff Question:
- “Service customer make a mistake”
- “Customer service make a mistake with my problem and they didn’t help with it”
- “Customer service regarding an incompleto parcel”
Cards Question:
- “Someone used card credit card”
- “Stollen credit card used to buy in shein”
- “My gift card has been canceled after a payed for it”
Website/ Application Question:
- “Pague mi pedido en el oxxo y aparece en la app que aun no eh pagado”
- “Mi paquete esta en proseso de rembolso y yo no lo selisite el rembolso solo quiero informacion del motivo del porque mi paquete ya que se supone que mi paquete llegaria el 9 de diciembre y estamos a 21 de diciembre”
- “Pedidos incompletos no me resuelven por medio de su app de Shein”
Other Question:
- “No he recibido ningún paquete desde el 18 de diciembre y me pide que lleve el paquete para iniciar con el reembolso pero no tengo el paquete físicamente”
- “Por qué no hay actualizaciones del pedido”
- “Paquete incompleto”
Compare Shein Mexico Customer Service To
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