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Shein Mexico

Shein Mexico

www.shein.com.mx
What is your customer experience with Shein Mexico?

Shein Mexico Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Shein Mexico has a 2.4 star rating from 158 reviews, with 9% likely to recommend; consumers are mostly dissatisfied and rating distribution is skewed unfavorable.

Positive Feedback

Shoppers value low prices, frequent discounts and a wide product selection; a few reviews note satisfactory quality and timely delivery.

Negative Feedback / Risk Areas

  • Frequent reports of lost or misdelivered packages and incomplete orders affecting delivery of goods.
  • Widespread refund and exchange delays with many unresolved refund issues.
  • Poor customer service access and slow responses; many Shein Mexico customer complaints cite lacking live support.

Key Takeaways for Future Customers

  • Check recent Shein Mexico reviews before ordering and monitor tracking closely.
  • Expect potential customer service delays; document payments for refunds.
  • Consider payment protections if using third-party methods and avoid urgent orders that rely on timely delivery.
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Media from reviews

Shein Mexico - Por qué no hay actualizaciones del pedido
Shein Mexico - Sale que entregaron mi pedido pero nunca llegó ya lo he buscado en el...Shein Mexico - Sale que entregaron mi pedido pero nunca llegó ya lo he buscado... - Image 2Shein Mexico - ReembolsoShein Mexico - Descongelar cuentaShein Mexico - Someone went in my account and placed orders and you can’t even talk to...Shein Mexico - Wrong and missing items
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Luedy O
map-marker Matehuala, San Luis Potosi

Por qué no hay actualizaciones del pedido

Shein Mexico - Por qué no hay actualizaciones del pedido

Por qué no hay actualización de mi paquete, solo dice que la etiqueta fue creada y en SHEIN solo dice que el 14 de enero llegó al país de destino y ya no ha actualizado y no hay rastro de mi paquete. Necesito resolución.

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Preferred solution: Deliver product or service ordered

Resolved
Savier Yvp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Sale que entregaron mi pedido pero nunca llegó ya lo he buscado en el buson también pregunté en la oficina y no llegaron al parecer se equibocaron

Shein Mexico - Sale que entregaron mi pedido pero nunca llegó ya lo he buscado en el...
Shein Mexico - Sale que entregaron mi pedido pero nunca llegó ya lo he buscado... - Image 2

Son dos muebles con gabinetes no llegó dice que lo entregaron en el buson lo busque y no aparece pregunte a vecinos y no hay nada fuí ala oficina y no llego nada

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User's recommendation: Tener mas cuidado con los productos

Gilberta F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reembolso

Shein Mexico - Reembolso

Estimado equipo de atención al cliente de SHEIN,

Mi nombre es Gilberta Finsterwalder. El día 28 de agosto realicé un pedido desde Alemania a nombre de mi sobrina Martha Patricia Tomé Bustamante, con domicilio Emiliano zapata en san Andrés Tuxtla Veracruz México , teléfono +52 294 1** **17 .

Debido a que la confirmación del pedido tardaba en llegar, decidí cancelarlo.

Sin embargo, hasta el día de hoy no he recibido el reembolso correspondiente, a pesar de que el monto fue debitado de mi cuenta. Y no puedo acceder a la cuenta de Schein por que lo borre definitivo

Por lo anterior, solicito atentamente que se revise el estado de mi reembolso y se me informe la fecha estimada en que será efectuado.he escrito varias veces y me dicen que escriba aquí y acá y no me dan una respuesta correcta

Agradezco de antemano su pronta atención a este asunto.

Atentamente,

Gilberta Finsterwalder

View full review
Loss:
$272
Ale L Vxy

Descongelar cuenta

Shein Mexico - Descongelar cuenta

No me deja pedir en mi cuenta de shein dice que está congelada y cuando voy al pedido no me da opción

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Merry E Rad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got an atems with not all the parts and they don’t want to give the money back

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Shein Mexico - I got an atems with not all the parts and they don’t want to give the...
Updated by user Aug 06, 2025

Give them the money back fullRefund

Original review Jul 19, 2025

I made a big purchase for 9000 pesos. One of the items was completely missing, and one item is that steam iron.

I got only one piece of the iron. It was a few months ago, but they didn't give me any help, and now they say it's too late for a refund.

View full review
Loss:
$1300
Pros:
  • Do delivery every where
Cons:
  • Bad custemer service

Preferred solution: Full refund

Ly Fow
map-marker Tampa, Florida

Cancellar

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My order was flagged. They asked for documentation which I sent to them, and they still wouldnt fulfill the order. I called to discuss it, and no one answered the phone.

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User's recommendation: Better communication, more reasonable, risk management request, including a conversation

Anonymous

Someone went in my account and placed orders and you can’t even talk to someone only a chat is very frustrating

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Shein Mexico - Someone went in my account and placed orders and you can’t even talk to...

Some went in my account and placed orders I couldnt speak to anyone about the issue because all you can do is write in a chat thats nothing anyone wants to do when it involves there money

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User's recommendation: Live agents

Florence E Plw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong and missing items

I ordered from Shane on 1 July, and I received my order on 15 July. I checked my order, and it was the wrong package. How can I return it?

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Mary Fwj
map-marker Houston, Texas

Lost package

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Package was not delivered to the right person; it shows it was delivered, but I never received it. Maybe it was given to the wrong person.

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Loss:
$20

Preferred solution: Full refund

Joselynn A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund issues

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Shein Mexico - Refund issues
Shein Mexico - Refund issues - Image 2

Mi reembolso no ha sido mostrado en mi cuenta bancaria y necesito que me ayude a obtener mi reembolso de estos 2 productos, que son unos tenis altos color blanco y negro y una jabonera manual para el jabón de manos, por favor, lo más pronto posible. Por favor, sería de gran ayuda tener mi reembolso de este producto Shein.

View full review
Loss:
$897

Preferred solution: Full refund

Brette V

*** COMPANY . I WANT TO RETURN EVERYTHING .Their APP SUCKS...

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Just games and games and games and jumping through hoops to pay their cheap prices for cheap material clothing, and now more games to try to return them. Never again!

I should have known better! ??

View full review
Loss:
$800
Pros:
  • Yes they are pros at being cons
Cons:
  • Yes they are cons

Preferred solution: Full refund

User's recommendation: CONSUMER BEWARE

David h Ffz

Quiero. Recuperar mi dinero

No se pudo realizar mi pedido y pagué, pero para devolverme mi dinero no puedo entrar al link que me mandaron.

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Loss:
$1

Preferred solution: Full refund

Anonymous
map-marker Corozal, Corozal District

My package was delivered to an unknown address and not the my one the app.

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Shein Mexico - My package was delivered to an unknown address and not the my one the app.

My package was delivered to an unknown address and not my address registered on the app. They used photos of old deliveries, as evidence of a successful delivery. I find that a very unethical thing to do.

They dont want to give my back my money since according to them, I have received my package.

Then package was delivered at an unknown address in another state.

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User's recommendation: I will stop shopping at SHEIN Mexico

Chianne Xsm

Mi dirección está mal

Se me olvidó cambiar mi dirección

Y quiero poner mi dirección nueva, por eso estoy llamando

Y no quiero que mi envío llegue a la dirección vieja, por favor

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Florence E Plw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing items and got the wrong one

I order from Shane on 1 July 2025 I receive my package on 15 July and I found out it was the wrong package. The address was my bro. The items is not mine so I want to return it.

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Tila Llt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paquete entregado en otra direcion

Shein Mexico - Paquete entregado en otra direcion
Shein Mexico - Paquete entregado en otra direcion - Image 2

Estava verificando por que el paquete no lllegavay llego un gmail de fex que era quien etregaria el paquete .y en la foto que dejaron como evidencia de entrwga .me percato que no es mi puerta.donde se entrego

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