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Shein Mexico

Shein Mexico

www.shein.com.mx
What is your customer experience with Shein Mexico?

Shein Mexico Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shein Mexico has 2.4 star rating based on 149 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend Shein Mexico to a friend or colleague.

  • Rating Distribution
  • Pros: Ninguna, Ropa a buen precio, Que hacen muchos descuentos.
    Cons: Que no llegan los productos comprados, Las entregas aveces llegan en mal estado, Ninguna.

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Media from reviews

Shein Mexico - Paquete entregado en otra direcion
Shein Mexico - Paquete entregado en otra direcion - Image 2Shein Mexico - Pues la verdad es que yo hubiera hecho varias compras pero esta vez me...Shein Mexico - No Lego mi paqueteShein Mexico - No Lego mi paquete - Image 2Shein Mexico - Package not delivered got notification from 360 delivery service that they...Shein Mexico - Package not delivered got notification from 360 delivery service... - Image 2
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Mayte D Unm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mi paquete no me lo han entregado

Desde el 23 de febrero del 2025 pedí en SHEIN y hasta el día de hoy, 16 de marzo del 2025, no he tenido respuesta. He estado contactando a alguien que arregle este problema y hasta el día de hoy, nada.

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Preferred solution: Deliver product or service ordered

Tila Llt

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Verified Reviewer
| map-marker Orlando, Florida

Paquete entregado en otra direcion

Shein Mexico - Paquete entregado en otra direcion
Shein Mexico - Paquete entregado en otra direcion - Image 2

Estava verificando por que el paquete no lllegavay llego un gmail de fex que era quien etregaria el paquete .y en la foto que dejaron como evidencia de entrwga .me percato que no es mi puerta.donde se entrego

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Adir Zcv

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Verified Reviewer
| map-marker Tijuana, Baja California

Package not delivered got notification from 360 delivery service that they "try" delivery claiming nobody available but got no call or text and there's always somebody at the address provided.

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Shein Mexico - Package not delivered got notification from 360 delivery service that they...
Shein Mexico - Package not delivered got notification from 360 delivery service... - Image 2
Contains 1 confidential file for company representatives

The other service name which not a100% sure, is like iMeli and no problems. Hopefully I get a response and for the record I prefer the product than the money back but if there's no option I'll take my money.

You can check my account I spend money a couple of days ago it would be great to have the service mentioned above get my stuff and deliver. Thank you for your time.

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User's recommendation: Able to contact someone live

Michelle D Vgz

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Verified Reviewer
| map-marker Dallas, Texas

Pues la verdad es que yo hubiera hecho varias compras pero esta vez me están robando 100 en México hice una compra de cinco piezas pagué $69 fraudese fue supuestamente para SHEIN

Shein Mexico - Pues la verdad es que yo hubiera hecho varias compras pero esta vez me...
Contains 1 confidential file for company representatives

He pagado por cinco piezas cobraron $69 y me están enviando tres piezas dice que estos SHEIN México esto es un fraude yo entré a mi aplicación yo no sé si en México que lo manda o quien lo manda pero Fraude si pago cinco o como vayan a enviar tres piezas y cómo voy a pagar $69 por tres piezas

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User's recommendation: No recomiendo ni *** que se fijen bien en lo que hacen me están robando mi dinero

Alexia P Zxh

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Verified Reviewer

Reembolso no recibido

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Shein Mexico - Reembolso no recibido
Shein Mexico - Reembolso no recibido - Image 2
Shein Mexico - Reembolso no recibido - Image 3
Contains 2 confidential files for company representatives

El estado de mi pedido aparece como recibido, pero no fue entregado ni en mi domicilio ni tengo mi paquete. He revisado previamente con mis vecinos y nadie recibió nada. Requiero una solución, por favor.

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Loss:
$273

Preferred solution: Full refund

Marianela Tmv

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Verified Reviewer
| map-marker San Luis Rio Colorado, Sonora

Thdy won't help me withdraw my work account

Contains 10 confidential files for company representatives

I answered an announcement that was posted from shine on on Facebook it said would you like to work for shine trying out clothes and we would send you the supplies well I was asked how old was I I told him I was 52 years old they told me well we have something else for you where we do a number of of work and I have to fill out finish orders for people but I was not told that I had to use some of my money well I've started using my money to finish orders that were not paid for but I was going to get my money back plus commission so it sounded good I did the three the three tasks I was told to do the last task the last one that I had deposit was over 2000 okay I I'm looking for a job cuz I don't have money which is why I was told to do I was told to do everything by photo capture and so that's how I did everything so come to find out at the end when I'm done with my last order I have my money that I use and my commissions that added up to over 34,000 pesos well I go to withdrawal she shows me what the photo caption how to do it so I do it then she tells me oh no you made an error you made a big error she says now we have to talk to customer service to help you release those funds because I was supposed to withdraw it into payments you know $20,000 the first one and the second one was going to be for labor I was not explained this before the fact I'm not the fact okay I was told this after so she's blaming me for doing everything both of our faults because I did it and you did not show me how to do my job right to begin with now she sends me to customer service to speak to someone to help me release it okay to release my funds well I was told that it was a very risk some of money so I'mma have to deposit 5,000 more pesos for them to release released I'm talking to customer service okay the lady talks acts very unprofessional okay she's very rude and so she's at the end she didn't help me release nothing I told her what am I supposed to get $5,000 pesos from okay the money all I have is there she says well you have to that's the only way we can release it okay so she has to so so rude and at the end says that well I'm not going to help you with it okay so they clear all the history on telegram but I have all my history on telegram I have all the receipts that I used when I deposited all the money that I also have the the withdrawal and paper that sends at the end that you know that I have to customer service has to release it okay so but now I called I contact them and they do not answer me okay so I really need you to help me with this okay because it's not fair I do what I was told to do and I mean if anything I want my money okay my money okay and I really appreciate it if you could help me my name is actually and my email.com and my phone number your time have a great day.

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Resolved
Allice Tie

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Verified Reviewer
| map-marker New York, New York

Resolved: Ise un pedido y no tengo respuesta aun

Updated by user Mar 29, 2025

Company fixed the issue and I have been provided with apology.

Original review Mar 14, 2025

Tengo mala suerte con sher Ise mi primer pedido y no me a llegado

Mi esposa pidió 2 vese y le llegó su pedido menos el mío

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Cristina H Dau

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Verified Buyer
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Verified Reviewer
| map-marker Guadalajara, Jalisco

Paquete perdido

Shein Mexico - Paquete perdido
Contains 1 confidential file for company representatives

Buen día:

El día 21 de Septiembre hice un pedido, la mañana del 30 de septiembre Amanecí con la notificación de que mi paquete había sido entregado supuestamente a la 1 de la madrugada, cosa que no tiene sentido porque nadie entrega a esa hora pusieron una fotografía de una casa que yo no conozco por cierto con luz de día, cuando se supone que lo entregaron a la 1 de la madrugada y falsificaron una firma.

La paquetería que traía mi paquete es imile y el repartidor se llama Sergio León quién fue Quién puso esa firma falsa y esa fotografía, he estado marcando a la empresa y únicamente me dicen que lo sienten mucho, y ustedes SHEIN, no tiene ningún servicio al cliente el teléfono que aparece en internet obviamente no sirve solamente están burlándose, y se convierte en una situación muy desesperante pues no tengo manera de hablar con nadie los correos electrónicos que ustedes me reenvían únicamente dicen que entienden lo frustrante que es pero no me da ninguna solución.

Yo lo único que sé es que yo pagué un dinero hice un pedido y aquí nunca ha llegado y no es justo lo que me está sucediendo.

Necesito hablar con un asesor de shein.

Imile dice que Ustedes deben de reembolsarme Pero y mile no ha quitado el estatus de entregado satisfactoriamente Entonces yo qué hago?

He sabido de varios casos así por contratar esa paquetería lo único que va a pasar es que ustedes estén quemando con esta situación voy a tener que cerrar mis cuentas y a dejar de comprarles y comentarlo con todos mis conocidos y con todas las personas a las que malamente les recomendé esta aplicación.

El número de guía de emile es 60 92 32 ** ** 505

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alejandra V Csd

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Verified Reviewer

Pedido GSH10L58M00MUXW

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Necesito que me entreguen mi pedido o un reembolso. El número de seguimiento WSHMX008511****YQ nunca fue entregado. Tampoco tenía nombre ni número de teléfono en el pedido cuando se envió originalmente.

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Loss:
$60
Cons:
  • Sad delivery

Preferred solution: Deliver product or service ordered

Jahari Pnf

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Verified Buyer
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Verified Reviewer
| map-marker Querétaro City, Querétaro

Mi pedido no se isi y me lo congelaron lo Page en oxxo y no se como me pueden devolver el dinero porque shei me rechazo el pedido porq según oxxo me cobro demás pero es porq oxxo me cobro comisiones

Contains 1 confidential file for company representatives

Ise mi pedido y escogi lo oxxo de pago por oxxo y ya pagado oxxo no me reflejo el pago y luego que lo iso shein me dice que oxxo me cobro de más que por eso mi pedido no se pudo mandar pero aora como me reembolsar mi dinero porq shein me dice que es problema de oxxo y oxxo me dijo que es problema de shein

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User's recommendation: Que cobren lo mismo porq ay mucha variación de comisión

Laura M Ebt

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Verified Buyer
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Verified Reviewer

Reembolso

Shein Mexico - Reembolso
Contains 1 confidential file for company representatives

E solicitado mi rembolso porque mi paquete fue devuelto pero no e podido recuperar lo y pido mi rembolso ya sea en el mismo paquete que pedí o en efectivo

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Loss:
$495

Preferred solution: Price reduction

User's recommendation: Tienen buen servicio

Yerena T Ecr

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Verified Reviewer
| map-marker Campo Sesenta Y Cuatro B, Chihuahua

No Lego mi paquete

Shein Mexico - No Lego mi paquete
Shein Mexico - No Lego mi paquete - Image 2

necesito túnúmásel de teléfono o que me regresen mi dinero o llegue el paquete

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panorámica>

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Tila Llt

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Verified Reviewer
| map-marker Orlando, Florida

Paquete entregado en otra direcion

Entregado en otra dirección. El paquete no llegó a su destino.

Por foto que envió trasportista la entrada es diferente. Y por eso me comunico con ustedes para que puedan resolver lo sucedido. Sí se puede cancelar y devolver el dinero.

Por qué la entrega era para el día 8 marzo. Y fue entregado domingo en otra aria.

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Merry E Rad

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Verified Reviewer

Didn’t got 2 pair of earrings

I didn't get my full purchase in the delivery. It's one pair of flowers with pearl and gold color. And one more pair of round, gold, regular earrings.

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Preferred solution: Deliver product or service ordered

Cosmo Mwf

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Merida, Yucatan

Reclamo

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Contains 1 confidential file for company representatives

Pedido jmx 100558****41 nunca llegó y no me lo reenvían o reembolso reportarse conmigo o denme un teléfono para hablar me llegó un correo de ustedes donde reconocen q perdieron el paquete ye dicen q si quieto q lo reenvíen le de clic ( lo cual hice y queda en blanco la página ..NO encuentro donde poner q quieto q me reenvíen el pedido

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User's recommendation: Tengan un teléfono

Jvon Rpr
map-marker Raleigh, North Carolina

La dirección es incorrecta es4910 Edgerton drive apartamento 212apa

La dirección de envío de mi paquete D100161****5154 está incorrecta la dirección es 4910 Edgerton drive apartamento 212 código postal 27612 raleigth.North Carolina por favor ayúdeme a corregir la dirección

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