Shein Mexico
Shein Mexico Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein Mexico has a 2.4 star rating from 158 reviews, with 9% likely to recommend; consumers are mostly dissatisfied and rating distribution is skewed unfavorable.
Positive Feedback
Shoppers value low prices, frequent discounts and a wide product selection; a few reviews note satisfactory quality and timely delivery.
Negative Feedback / Risk Areas
- Frequent reports of lost or misdelivered packages and incomplete orders affecting delivery of goods.
- Widespread refund and exchange delays with many unresolved refund issues.
- Poor customer service access and slow responses; many Shein Mexico customer complaints cite lacking live support.
Key Takeaways for Future Customers
- Check recent Shein Mexico reviews before ordering and monitor tracking closely.
- Expect potential customer service delays; document payments for refunds.
- Consider payment protections if using third-party methods and avoid urgent orders that rely on timely delivery.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein Mexico has a 2.4 star rating from 158 reviews, with 9% likely to recommend; consumers are mostly dissatisfied and rating distribution is skewed unfavorable.
Positive Feedback
Shoppers value low prices, frequent discounts and a wide product selection; a few reviews note satisfactory quality and timely delivery.
Negative Feedback / Risk Areas
- Frequent reports of lost or misdelivered packages and incomplete orders affecting delivery of goods.
- Widespread refund and exchange delays with many unresolved refund issues.
- Poor customer service access and slow responses; many Shein Mexico customer complaints cite lacking live support.
Key Takeaways for Future Customers
- Check recent Shein Mexico reviews before ordering and monitor tracking closely.
- Expect potential customer service delays; document payments for refunds.
- Consider payment protections if using third-party methods and avoid urgent orders that rely on timely delivery.
Media from reviews





Por qué no hay actualizaciones del pedido
Por qué no hay actualización de mi paquete, solo dice que la etiqueta fue creada y en SHEIN solo dice que el 14 de enero llegó al país de destino y ya no ha actualizado y no hay rastro de mi paquete. Necesito resolución.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Sale que entregaron mi pedido pero nunca llegó ya lo he buscado en el buson también pregunté en la oficina y no llegaron al parecer se equibocaron
Son dos muebles con gabinetes no llegó dice que lo entregaron en el buson lo busque y no aparece pregunte a vecinos y no hay nada fuí ala oficina y no llego nada
User's recommendation: Tener mas cuidado con los productos
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReembolso
Estimado equipo de atención al cliente de SHEIN,
Mi nombre es Gilberta Finsterwalder. El día 28 de agosto realicé un pedido desde Alemania a nombre de mi sobrina Martha Patricia Tomé Bustamante, con domicilio Emiliano zapata en san Andrés Tuxtla Veracruz México , teléfono +52 294 1** **17 .
Debido a que la confirmación del pedido tardaba en llegar, decidí cancelarlo.
Sin embargo, hasta el día de hoy no he recibido el reembolso correspondiente, a pesar de que el monto fue debitado de mi cuenta. Y no puedo acceder a la cuenta de Schein por que lo borre definitivo
Por lo anterior, solicito atentamente que se revise el estado de mi reembolso y se me informe la fecha estimada en que será efectuado.he escrito varias veces y me dicen que escriba aquí y acá y no me dan una respuesta correcta
Agradezco de antemano su pronta atención a este asunto.
Atentamente,
Gilberta Finsterwalder
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got an atems with not all the parts and they don’t want to give the money back
Give them the money back fullRefund
I made a big purchase for 9000 pesos. One of the items was completely missing, and one item is that steam iron.
I got only one piece of the iron. It was a few months ago, but they didn't give me any help, and now they say it's too late for a refund.
- Do delivery every where
- Bad custemer service
Preferred solution: Full refund
Cancellar
My order was flagged. They asked for documentation which I sent to them, and they still wouldnt fulfill the order. I called to discuss it, and no one answered the phone.
User's recommendation: Better communication, more reasonable, risk management request, including a conversation
Someone went in my account and placed orders and you can’t even talk to someone only a chat is very frustrating
Some went in my account and placed orders I couldnt speak to anyone about the issue because all you can do is write in a chat thats nothing anyone wants to do when it involves there money
User's recommendation: Live agents
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong and missing items
I ordered from Shane on 1 July, and I received my order on 15 July. I checked my order, and it was the wrong package. How can I return it?
Lost package
Package was not delivered to the right person; it shows it was delivered, but I never received it. Maybe it was given to the wrong person.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund issues
Mi reembolso no ha sido mostrado en mi cuenta bancaria y necesito que me ayude a obtener mi reembolso de estos 2 productos, que son unos tenis altos color blanco y negro y una jabonera manual para el jabón de manos, por favor, lo más pronto posible. Por favor, sería de gran ayuda tener mi reembolso de este producto Shein.
Preferred solution: Full refund
*** COMPANY . I WANT TO RETURN EVERYTHING .Their APP SUCKS...
Just games and games and games and jumping through hoops to pay their cheap prices for cheap material clothing, and now more games to try to return them. Never again!
I should have known better! ??
- Yes they are pros at being cons
- Yes they are cons
Preferred solution: Full refund
User's recommendation: CONSUMER BEWARE
Quiero. Recuperar mi dinero
No se pudo realizar mi pedido y pagué, pero para devolverme mi dinero no puedo entrar al link que me mandaron.
Preferred solution: Full refund
My package was delivered to an unknown address and not the my one the app.
My package was delivered to an unknown address and not my address registered on the app. They used photos of old deliveries, as evidence of a successful delivery. I find that a very unethical thing to do.
They dont want to give my back my money since according to them, I have received my package.
Then package was delivered at an unknown address in another state.
User's recommendation: I will stop shopping at SHEIN Mexico
Mi dirección está mal
Se me olvidó cambiar mi dirección
Y quiero poner mi dirección nueva, por eso estoy llamando
Y no quiero que mi envío llegue a la dirección vieja, por favor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items and got the wrong one
I order from Shane on 1 July 2025 I receive my package on 15 July and I found out it was the wrong package. The address was my bro. The items is not mine so I want to return it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaquete entregado en otra direcion
Estava verificando por que el paquete no lllegavay llego un gmail de fex que era quien etregaria el paquete .y en la foto que dejaron como evidencia de entrwga .me percato que no es mi puerta.donde se entrego
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